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Customer Care

Empowered Beginnings

Thoughtful care from the very first touchpoint – Enjoy the comfort of Business Class Lounge privileges as you begin your protection journey with Techcom Life.

To enhance the customer care experience for customers purchasing insurance through Techcombank's institutional agency channel, Techcombank launches the "Empowered Beginnings" promotion program, offering airport lounge access privileges at Techcombank Private Lounge as gifts. The program applies to individual policyholders who newly purchase insurance policies within the program scope, with first-year premium (FYP) of VND 50 million or above, and who fully meet the conditions set out in the Program Terms and Conditions. For detailed program terms and conditions, please refer here.

1 

PROGRAM INFORMATION

Promotion period: From 14/07/2026 to 31/12/2026, or until the promotional budget is fully utilized, whichever comes first.

Applicable scope: Nationwide.

  • Applicable to individual customers who newly purchase life insurance policies and riders of Techcom Life distributed through Techcombank's institutional agency channel.

  • Customers must not belong to Techcombank's Private or Priority segments at the time of new policy purchase.

  • The insurance policy must be issued during the promotion period, remain active, and have passed the 21-day free-look period at the gift data cut-off date.

  • FYP per insurance policy must be VND 50 million or above, excluding top-up premiums.

  • Customers must not fully disburse a loan at Techcombank within 60 days before and after the submission date of the investment-linked insurance application used as the basis for issuing the insurance policy.

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PROGRAM GIFTS

Customers whose insurance policies fully meet the program conditions will receive airport lounge access privileges based on the FYP per insurance policy as follows:

FYP / PolicyGift
VND 200 million or above06 lounge access entitlements
From VND 100 million to under VND 200 million04 lounge access entitlements
From VND 50 million to under VND 100 million02 lounge access entitlements
Under VND 50 millionNot applicable

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HOW TO USE THE GIFT

The lounge access entitlements will be displayed under "Gifted Vouchers" and "Gifts" on the Techcombank Mobile app, within the Techcombank Rewards section.

Customers may view usage instructions, terms and conditions under "Gifts" on Techcombank Mobile or on the OneU app if their account has been linked.

When using the gift, customers are required to present a valid identification document and the lounge access code on Techcombank Mobile at the lounge reception counter.

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IMPORTANT NOTES

  • The gift usage validity period is 06 months from the date the customer receives the gift on Techcombank Rewards.

  • 01 lounge access entitlement is valid for 01 user and cannot be exchanged for cash.

  • The program may end earlier once the promotional budget is fully utilized.

  • The determination of eligible customers, the number of lounge access entitlements, and the gift data cut-off date shall follow the Program Terms and Conditions.

  • For details on eligibility conditions, usage instructions, and applicable rules, please refer to the Terms and Conditions of the "A Confident Start" program.

Support information:

Vietnam Technological and Commercial Joint Stock Bank (Techcombank)
24/7 Customer Service: 1800 588 822 (toll-free)
Email: call_center@techcombank.com.vn

Elite Beginnings, Elevated Experience Programme

Honouring every significant commitment, Techcom Life accompanies valued customers with refined care and elevated experiences from the very beginning of their protection journey. For detailed program terms and conditions, please refer here.

1 

PROGRAM INFORMATION

Applicable customers: The program is exclusively offered to individual policyholders who participate in insurance products within the program scope and whose insurance policies fully satisfy the conditions stipulated in the Program Terms and Conditions.

  • The insurance policy belongs to Techcom Life's life insurance products and supplementary insurance products distributed via the corporate agency channel, Techcombank, in accordance with the Program Terms and Conditions;

  • The insurance policy is issued during the promotion period, has passed the 21-day free-look period, and remains in force at the time of gift eligibility data finalization;

  • The insurance policy is not advised, introduced, or offered within 60 days before and 60 days after the full disbursement date of a loan at Techcombank;

  • The initial premium actually received (IP) of each insurance policy is from VND 1,000,000,000 or above; IP excludes Top-up premium.

Program period: From 30 June 2026 to 31 December 2026, or until the total promotional gift value has been fully utilised, or until the remaining promotional gift value is no longer sufficient to grant any gift, whichever occurs first.

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GIFTS FOR ELIGIBLE INSURANCE POLICIES

Each qualifying IP tier is accompanied by a corresponding gift value:

IP/PolicyGift value
From VND 1 billion to below VND 2 billionVND 15,000,000
From VND 2 billion to below VND 3 billionVND 25,000,000
From VND 3 billion or aboveVND 35,000,000

Gift form selected by the customer in the program participation confirmation form: Urbox shopping voucher or Vietravel travel/resort voucher.

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GIFT RECEIVING JOURNEY

Step 1: The customer confirms participation in the program and selects the preferred gift type using the form issued by Techcom Life at the time of consultation for the insurance policy.

Step 2: Techcom Life finalises the list of eligible insurance policies by batch and completes gift allocation and handover within 10 working days from the data finalisation date.

Step 3: The insurance consultant delivers the gift to the customer within 5 working days from receiving the gift handover from Techcom Life; the gift delivery date shall be no later than 30 April 2027.

  • Gifts cannot be converted into cash.

  • The program may end early when the total promotional gift value is fully used or when the remaining budget is insufficient to pay for any gift.

  • The determination of eligible insurance policies, gift value, and allocation order shall be made in accordance with the Program Terms and Conditions at each relevant time.

Support information

Customer Service Hotline: 1800 1266
Email: dvkh@techcomlife.com

Binh Ngo Lunar New Year 2026 Program "Prosperous Business - Joyful Spring"

On the occasion of the Binh Ngo Lunar New Year 2026, Techcom Life is pleased to introduce the "Peace of Mind Together – A Fulfilled Spring" Tet Gift Program as a token of appreciation to our valued customers who have continuously placed their trust in and accompanied Techcom Life on our journey of growth. For detailed program terms and conditions, please refer here.

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CUSTOMER SEGMENT

The program applies to Top 180 customers who meet all of the following conditions:

  • A total annualized premium of 150 million VND or above across all insurance policies, excluding top-up premiums;

  • Newly issued insurance policies from 14 November 2025 to 31 January 2026 and remaining in force as of 31 January 2026.

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GIFT DELIVERY METHOD

Eligible customers will receive one (01) Binh Ngo Lunar New Year 2026 Tet gift set.
Techcom Life's authorized consultants or representatives will contact eligible customers to provide notification and arrange gift delivery prior to the Binh Ngo Lunar New Year 2026.
For further information, please contact Techcom Life Customer Service Hotline 1800 1266 (toll-free) or email dvkh@techcomlife.com.

For more detail information about Customer Care Program – Quarter IV. 2025, please refer here. If you have any questions, please contact Techcom Life's Customer Service Center at 1800 1266 (toll-free) or email: dvkh@techcomlife.com.

Customer Care Program - Quarter IV. 2025

Customer Care Program - Quarter IV. 2025 reflects our appreciation and care for valued customers. The Program is designed to provide better experience, enhance satisfaction and foster long-term relationships with customers who participate in Insurance policy and meet the program's condition and criteria. For detailed information, please refer here. 

1 

CUSTOMER SEGMENT

  • Annualized Premium Equivalent (APE) is determined based on in-forced insurance policies and has passed 21 days of free look period, not including top-up premium.

  • For single premium policy, Annualized Premium Equivalent (APE) is calculated as 10% of single premium.

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CUSTOMER'S BENEFIT

Check out how to use the voucher here

For more detail information about Customer Care Program – Quarter IV. 2025, please refer here. If you have any questions, please contact Techcom Life's Customer Service Center at 1800 1266 (toll-free) or email: dvkh@techcomlife.com.

 

Frequently Asked Questions

Techcom Life’s Customer Care Program is designed to build long-term relationships, foster trust and enhance customer’s perceived value toward Techcom Life as a newly established insurance company in the market.

The program includes gift-giving and/or special offers for customers at key milestones, such as:

  • After the insurance contract has passed the 21-day free look period.
  • When the Main Insured experiences Critical Illness or Total Permanent Disability (TPD).
  • When the Policyholder or the Main Insured passes away.

The program aims to demonstrate Techcom Life’s care, empathy, and attentiveness toward each individual customer, especially during sensitive and meaningful moments.

To participate in Techcom Life’s Customer Care Program, Customers are not required to register separately. The program is automatically applied to customers who hold valid insurance policies with Techcom Life, provided that the policy has passed the 21-day free look period and remains in force.

No. Customers are not required to pay any fees to participate in Techcom Life’s Customer Care Program.

All gift-related costs are fully covered by Techcom Life, including:

  • Welcome E-vouchers sent via email.
  • Care or condolence gifts personally delivered by Servicing Agent.

This program forms part of Techcom Life’s customer appreciation and care policy, reflecting our commitment to accompanying customers throughout their financial protection and health journey.

According to Techcom Life’s Customer Care Program, customers will receive gifts in the following cases:

  • After 21-day free look period from the insurance policy effective date.
  • When the Main Insured suffers from Critical Illness or Total Permanent Disability (TPD).
  • When the Main Insured or the Policyholder unfortunately passes away.

Yes. Customers may fully participate in other promotional programs in addition to Techcom Life’s Customer Care Program.

Specifically:

The Customer Care Program is a separate policy, characterized by appreciation and humanitarian, and does not replace other commercial promotion programs.

Other promotional programs (if any) will be announced separately by Techcom Life through official communication channels such as:

  • The Techcom Life’s official website: https://www.techcomlife.com
  • Email/Zalo
  • Direct support from Servicing Agent

Techcom Life’s Customer Care Program includes 4 customer tiers: Diamond, Platinum, Gold, Silver.

The Customer Care Program is implemented during IV Quarter of 2025, specifically:

  • From 14 November 2025 to 31 December 2025

During this period, welcome gifts, care visits, and condolence activities will be carried out in accordance with the approved procedures and applied to eligible customers.

Depending on each specific case, Techcom Life will provide an appropriate gift under the Customer Care Program, including:

  • Welcome Gift: UrBox E-Voucher with a value as stipulated by Techcom Life.
  • Care and Support Gift: Gift baskets, flowers, or in-kind items in accordance with local cultural practices, applicable when the Main Insured experiences a Critical Illness or Total Permanent Disability (applicable once only).
  • Condolence Gift: Condolence wreaths, condolence gift baskets, or other in-kind items expressing respect and compassion, applicable when the Main Insured or the Policyholder unfortunately passes away.

Techcom Life will deliver gifts to customers in a manner appropriate to each type of gift and specific circumstance:

  • E-Voucher: Sent directly to the email address registered by the customer at the time of policy issuance. Customers are requested to access https://card.urbox.vn activate and redeem the voucher at UrBox’s partner network.
  • Care/Condolence Gifts: Personally delivered by the Servicing Agent in coordination with the Senior Manager (SM).

Customers are not required to complete any registration procedures to receive gifts under Techcom Life’s Personal Customer Care Program. Gift distribution will be carried out automatically once the customer meets the eligibility criteria.

Specifically, customers only need to:

  • Have an insurance policy with Techcom Life that has passed the 21 day free look period.
  • Ensure that personal information (email address, phone number, and mailing address) is fully updated and accurate.
  • No separate request is required Techcom Life will proactively:
    • Review and verify customer data.
    • Send the E-Voucher via email (for welcome gifts).
    • Coordinate with the Servicing Agent to personally deliver care or condolence gifts.

If customers are eligible but have not received their gift under the Customer Care Program, they may take the following steps:

  • Verify personal information to ensure that the registered email address, phone number, and mailing address are accurate and valid.
  • Contact Techcom Life through one of the following channels for verification and resolution:
    • Techcom Life Customer Service Hotline: 1800 1266
    • Email: dvkh@techcomlife.com
    • Directly contact the Servicing Agent supporting the policy

Customers may contact the UrBox Partner Hotline at 1900 299 232 or Techcom Life Customer Service Hotline at 1800 1266 to report any errors, damages, or other issues.

Customers could provide details regarding the condition of the gift and supporting images (if necessary).

The Partner and Techcom Life will coordinate to receive and verify the information. The processing time in such cases is 3–5 working days.

Yes, this is permitted. The e-Voucher may be gifted or shared with friends or family members, provided that the voucher code has not been activated or redeemed previously. The recipient may use the voucher by following the instructions at the applicable store or platform.

However, customers are advised to pay attention to the validity period and terms and conditions of each voucher to avoid expiration.

Unfortunately, UrBox e-Vouchers cannot be redeemed for cash or converted into bank transfers. These are electronic gifts that can only be used directly at UrBox’s affiliated brands, merchants, or shopping platforms.

Customers may choose to use the voucher themselves or gift it to friends or family members if they do not currently have a need to use it.